Product Spotlight
Example: An Appointment Enquiry
A sample journey from a question to an appointment request.
Introduction
A visitor wants to book
Imagine a visitor asking about a service on a business website. This example is illustrative, not a real customer story.
The Scenario
The visitor needs clear service information and a suitable time.
The Approach
A conversational path
A booking assistant can present relevant information and help the visitor work through available options, with the business maintaining oversight.
What To Know
Designed for clarity
Actual availability and outcomes depend on the business configuration and the product in use.
01
Ask
02
Explore
03
Review
04
Confirm
Illustrative example only; no real booking or customer outcome is claimed.
Example workflow
Appointment enquiry
